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Mission Statment
“Our mission is to empower families by providing trusted financial services that build lasting security, foster generational wealth, and promote financial well-being for future generations. We are dedicated to personalized banking with a focus on integrity, community, and a commitment to helping families achieve their goals.”
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COMMON QUESTIONS
Do you have any questions about how to upload a document, open accounts in dollars or euros, apply for credit cards or search for information about investments? See more questions and answers here
Allow access to your cell phone’s camera, and follow the instructions on the screen.
The settlement date for stock trading is T+2 (two business days after the order date). In other words, when selling an asset, only after two business days, you will be able to request the exchange to reais or withdrawal in dollars to an American account.
Ex.: Sale made on Monday, (06/04)
Sale is settled on Wednesday (08/04) and authorized to request exchange from dollars to reais or direct withdrawal in dollars.
Remembering that the settlement of the exchange from dollars to reais is T+1, that is, the exchange transaction will be completed on the next business day and the minimum amount for exchange is US$50 (If you have a smaller balance, you must carry out the exchange of the total amount you have in your account). After this T+1, you must request the withdrawal in reais, through our platform, directly to your account in Brazil.
When carrying out the exchange transaction, you had two options: Instant or Standard. You can check which one you chose in the Reports > Exchange Report tab. At the Standard exchange rate, the values will be available for operations on the following business day. In Snapshot, values are immediately available for operations. Remember: trading hours are Monday to Friday, from 9am to 2:25pm.
Your Tank Bank account is a cash account and in this type of account you are only allowed to purchase with your liquid balance.
In other words, if you sold the share today, the value of that sale will only enter your account within two business days. It is possible to buy without the balance being liquid, as it is a vote of confidence that the market has given you, but if you use this confidence twice in less than two business days, a violation will occur in your account called Good Faith Violation. Therefore, assets sold before being paid in full may incur this practice.